FAQ - Osta.ee

Osta.ee › FAQ

FAQ

1. How to register as Osta.ee user?
2. I wish to sell or place a bid, but the system does not allow it?
3. What to do if I have forgotten my password and/or user name?
4. How to change existing user name?
5. How to change existing password?
6. How to change my current e-mail address in Osta.ee?
7. What to do upon failure of authentication of personal data?
8. What is the use of authentication of personal data?
9. Is it possible to have some valid user accounts in Osta.ee environment?
10. What kind of information is not allowed to be used in auction description?
11.How to change auction's description, close auction or order additional services during the auction?
12. Which additional services can be chosen during the auction?
13. What is a prepayment invoice and is it obligatory?
14. What to do if the reserve price was not achieved at auction?
15. What to do if seller or buyer does not contact?
16. What to do if the highest bidder does not agree to buy or seller does not agree to sell?
17. What to do if the item purchased does not correspond to the auction description?
18. what to do if I have been deceived?
19. Is it possible to cancel auction bid?
20. What is an automatic bid and how does it work?
21. What is a bid increment?
22. Why choose an auction with reserve price?
23. Why to choose BuyNow price?
24. What are the cases where Osta.ee may issue penalty invoice to the user?
25. Where can I find invoices and how to pay ?
26. What is an Osta.ee e-account?
27. How does Osta e-account protect my money?
28. How is user rating calculated fo the discount program?
29. What to do, if a complaint has been filed against me?
30. Special offer prepayment invoice is paid, but special offer isn't active?
31. Who has to pay commissions- seller or buyer?
32. It appears upon registration that my personal identification code is already in use. What to do?
33. Do I have to pay the commissions, if there no sales transaction was performed?