Contacting the seller

After the auction is closed, the parties must contact each other no later than 7 days after the end of the sale. It doesn't matter who does it first - you as the winner or the seller.

As a buyer, you can write to the seller by selecting My board > I buy-> Bids won-> choose auction-> Choose action-> Send message

Agree with the seller on the method of payment, the method of delivery and, if necessary, exchange the necessary information (seller's bank account number for bank transfer, your postal address for shipping, etc.).

If you have not received any contact from the seller within 7 days after the auction has ended, you have the right to lodge a complaint against the seller.

The time limit for lodging a complaint is 21 days after the end of the sale + the delivery time indicated in the "Delivery time" box. The delivery time must be indicated in the description of the auction in the "Delivery time" box.

You can submit a complaint by going to Tools > My Buy > Purchases/Bought Items > Choose Action > Submit a Complaint.

For more information on how to lodge a complaint and how to deal with it, see from here.

* Items sold in the cars and motorbikes category cannot be claimed.