Responding to the complaint

If someone has filed a complaint against you, you will receive relevant notice both by e-mail and by message in the Notices section of Osta.ee.

After submitting a claim, the parties may reach a mutual agreement and, if desired, the claimant may close the claim themselves. Osta.ee's claim resolver will intervene in the claim no later than 7 days after it is submitted.  Osta.ee may intervene in the complaint earlier and make a decision.

Osta.ee will review the explanations of both parties, review the evidence and respond to the complaint within 3 days at the latest. 
Your explanations will be taken into account when Osta.ee makes a decision on the complaint.
Be sure to follow the status of the pending complaint, as occasionally a one-off clarification is not enough - Osta.ee may ask further clarifying questions under the complaint.

Repeated complaint can be opened for charge - 5.90€.

Detailed information on complaints and decision-making process, read here.