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Popular questions

  • After the end of the sale, the seller can add transport options as long as the buyer has not yet confirmed his choice. To do this, go to Desktop > I sell > Successfully ended > Find the right sale > Add mode of transport.

    Once the buyer has confirmed the mode of transport, it cannot be changed.
    Exceptions approved by the buyer "Agreement with seller" or "Pickup" in which case the seller will be able to cancel this choice afterwards, giving the buyer the possibility to re-confirm another mode of transport.

  • To identify the problem, please provide us with the item ID and your username.
  • Before confirming the mode of transport, the seller can change the size of the locker through the Osta.ee desktop - "Add mode of transport".
  • Confirmed transport case:
    • With Smartposti, the size of the locker can be increased on the spot. The surcharge for the use of a larger locker must be paid immediately by the sender.
    • In the case of DPD, the size of the locker can be increased on the spot. The surcharge for the use of a larger locker must be paid immediately by the sender.
    • With Omniva, you can increase the size of the locker on the spot in the machine. The buyer pays the amount of the size of the locker used at the time of collection.
    • With Venipak, you can change the size of the locker on the spot in the machine. The buyer pays the amount of the size of the locker used at the time of collection.
    • With Unisend, you can change the size of the locker on the spot in the machine. The surcharge for the use of a larger locker must be paid immediately by the sender.
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  • For new and less active sellers, Osta.ee only allows secure deposit payments. Cash payment is also possible, if this option is included.
  • More information on payment methods from here
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  • The barcode will be displayed after the transport confirmation by the buyer.
  • If the buyer has confirmed the shipment and the barcode is still not displayed, please provide us with the item ID and your username to identify the problem.