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NB! Customer support by e-mail only
Osta.ee
Commissions are calculated according to valid price list based on the final price of successful auction, therefore the commissions invoice shall be issued to the seller.
In case no bids were placed at the auction, the auction will be considered unsuccessful and no commissions invoice will be issued.
According to the User Agreement in clause 3.5 invoice must be paid within 7 days after submission.
Unfortunately not all auctions that have received bids lead to successful sales transaction.
If this is caused by irresponsible buyer (who does not contact the seller, refuses to buy the goods, etc.) the seller will have the right to file a complaint against such buyer.
If the transaction is still not completed by the fault of the buyer, Osta.ee'll cancel seller's commissions invoice and could impose relevant punishment (restrictions for further transactions, penalty invoice, closing account) on buyer pursuant to User agreement.
NB! Commissions invoice can only be cancelled by filing a complaint and only if the complaint has been solved on behalf of the seller!
If the seller is a private individual, no invoice will be issued for the purchase and, in order to record the purchase in the accounts, it is possible to enter into a sale and purchase agreement with the seller.
The bottom of the model contract can be found at here
- If you have forgotten your password, please reset it from here
- If you have forgotten your username, please log in using Smart-ID, Mobile-ID or ID-card.
- The system does not allow double registration with the same ID. If you receive a message when you register that your ID is already in use, you have probably already registered.
- For assistance, please contact customer support at klienditugi(@)osta.ee, by providing your ID, name and e-mail address.
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After the end of the sale, the seller can add transport options as long as the buyer has not yet confirmed his choice. To do this, go to Desktop > I sell > Successfully ended > Find the right sale > Add mode of transport.
Once the buyer has confirmed the mode of transport, it cannot be changed.
Exceptions approved by the buyer "Agreement with seller" or "Pickup" in which case the seller will be able to cancel this choice afterwards, giving the buyer the possibility to re-confirm another mode of transport. - To identify the problem, please provide us with the item ID and your username.
- Before confirming the mode of transport, the seller can change the size of the locker through the Osta.ee desktop - "Add mode of transport".
- Confirmed transport case:
- With Smartposti, the size of the locker can be increased on the spot. The surcharge for the use of a larger locker must be paid immediately by the sender.
- In the case of DPD, the size of the locker can be increased on the spot. The surcharge for the use of a larger locker must be paid immediately by the sender.
- With Omniva, you can increase the size of the locker on the spot in the machine. The buyer pays the amount of the size of the locker used at the time of collection.
- With Venipak, you can change the size of the locker on the spot in the machine. The buyer pays the amount of the size of the locker used at the time of collection.
- With Unisend, you can change the size of the locker on the spot in the machine. The surcharge for the use of a larger locker must be paid immediately by the sender.
- Auction pausing, or temporary suspension, is activated if a technical failure has disrupted bidding.
- For more information click here.
- For new and less active sellers, Osta.ee only allows secure deposit payments. Cash payment is also possible, if this option is included.
- More information on payment methods from here
- The barcode will be displayed after the transport confirmation by the buyer.
- If the buyer has confirmed the shipment and the barcode is still not displayed, please provide us with the item ID and your username to identify the problem.