Ole meie külaline. Klienditeeninduse täiuslikustamise kunst
- Item ID: 241760637
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Ole meie külaline. Klienditeeninduse täiuslikustamise kunst
Item ID: 241760637
Item condition: Used
Delivery time: 7 days
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| Viewed: | 3 |
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Põhja-Pärnumaa vald, Pärnumaa, Harjumaa, Eesti
1
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| Item condition: | Used |
|---|---|
| Location: | Põhja-Pärnumaa vald, Pärnumaa, Harjumaa, Eesti |
| Language: | Estonian |
| Quantity: | 1 |
| Delivery time: | 7 days |
| Shipping/Delivery: |
SmartPOST: from 3.04 EUR (S)
Omniva: from 1.51 EUR (S)
DPD Pickup locker/parcel shop: 1.76 EUR (S)
Venipak: 1.35 EUR (S)
Unisend: 1.39 EUR (S)
Agreement with seller: Abi |
| Return: | Return of goods in accordance with the law. Read more |
| Payment: | by bank transfer, by deposit transfer, by transfer from Osta.ee e-account |
| Seller: | E-Athenas100%positive feedback view user's e-store |
Ole meie külaline. Klienditeeninduse täiuslikustamise kunst
Autor: Disney Instituut
Inglise keelest tõlkinud: Klaire Kolmann
Kaane kujundanud: Mari Kaljuste
Lehekülgi: 179
Ilmumisaasta: 2003
Kirjastus: Varrak
Sari: Rahvusvaheline bestseller
Viimase 15 aasta jooksul on Disney Instituut õpetanud tuhandeid inimesi 35 riigist ja enam kui 40 eri valdkonnast, kuidas saavutada ja hoida ülimat klienditeeninduse taset, toetudes maailmakuulsa Disneylandi kogemustele. Disney eristuv teenindus ja selle tausta tundmine on inspireerinud juhte lisaks teenindusele ka oma äri värske pilguga nägema.
«Ole meie külaline» näitab, kuidas juhtida protsesse nii, et sellest tekiks igapäevane maagiliselt võluv teenindus. Raamatus on kokku võetud Disney 75 aasta legendaarne teeninduskogemus ning lisatud ka teiste valdkondade omi, kus on rakendatud samu põhimõtteid. Pärast Disney süsteemi tundmaõppimist saadakse kiiresti aru, et lõbustuspargil on paljude ettevõtetega enam ühist, kui esmapilgul paistab.
Raamatule, kus näidatakse, kuidas panna igal aastal miljonid inimesed kulutama miljoneid dollareid, on ette heidetud ainult seda, et selle väljaandmisega on oodatud liiga kaua.
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Period: 06.06.2026 - 13.06.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9.50 EUR |
Discount: -5% |
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Period: 28.05.2026 - 04.06.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 6 EUR |
Discount: -40% |
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Period: 20.05.2026 - 27.05.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9 EUR |
Discount: -10% |
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Period: 12.05.2026 - 19.05.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9 EUR |
Discount: -10% |
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Period: 04.05.2026 - 11.05.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 7.50 EUR |
Discount: -25% |
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Period: 26.04.2026 - 03.05.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9.50 EUR |
Discount: -5% |
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Period: 18.04.2026 - 25.04.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9 EUR |
Discount: -10% |
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Period: 10.04.2026 - 17.04.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9 EUR |
Discount: -10% |
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Period: 30.03.2026 - 06.04.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9.50 EUR |
Discount: -5% |
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Period: 22.03.2026 - 29.03.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9.50 EUR |
Discount: -5% |
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Period: 14.03.2026 - 21.03.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9.50 EUR |
Discount: -5% |
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Period: 04.03.2026 - 11.03.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9.50 EUR |
Discount: -5% |
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Period: 24.02.2026 - 03.03.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 8.50 EUR |
Discount: -15% |
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Period: 16.02.2026 - 23.02.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9.50 EUR |
Discount: -5% |
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Period: 08.02.2026 - 15.02.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9 EUR |
Discount: -10% |
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Period: 31.01.2026 - 07.02.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9 EUR |
Discount: -10% |
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Period: 18.01.2026 - 25.01.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 5.50 EUR |
Discount: -45% |
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Period: 10.01.2026 - 17.01.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9 EUR |
Discount: -10% |
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Period: 02.01.2026 - 09.01.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 6.50 EUR |
Discount: -35% |
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Period: 25.12.2025 - 01.01.2026 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 6.50 EUR |
Discount: -35% |
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Period: 17.12.2025 - 24.12.2025 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 7.50 EUR |
Discount: -25% |
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Period: 09.12.2025 - 16.12.2025 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 9.50 EUR |
Discount: -5% |
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Period: 01.12.2025 - 08.12.2025 |
Old price: 10 EUR |
30-day lowest price: — |
New price: 8 EUR |
Discount: -20% |
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